Returns & Exchanges Policy
Sale Item purchases
All sale items are final transactions. Sale items cannot be returned, refunded, or exchanged.
BabbaBox shipments are not returnable. However, if any boxes or materials included in your box shipments are damaged or defective, email us at email@example.com and we will be happy to replace those items for you in a flash! Click here to review BabbaBox membership cancellation policy.
Purchases at any retailer other than BabbaCo.com
Please contact the retailer from which you purchased your BabbaCo product. BabbaCo cannot accept returns from other retailers.
BabbaBox Order Cancellations
BabbaBox Membership or Gift Purchases: If for any reason you change your mind about a BabbaBox membership or gift purchase, please call us at 773-930-4760 within 48 hours of your purchase and we will cancel your order.
Click here to view our policy for active BabbaBox membership cancellations.
Other BabbaCo Products
Full price items purchased from BabbaCo.com are returnable within 30 days of purchase under the following conditions. Items need to be new, unworn, and unwashed with original tags and packaging. If the product was damaged when received, it must be reported to BabbaCo within 30 days. All shipping costs are the responsibility of the customer.
Action steps for returns:
- Send email to firstname.lastname@example.org
- Enter “Return/Exchange Request” in the subject line
- Include the following information in the main body:
- Name, address, phone number
- Item and quantity requesting for return
- Order # and date of purchase
- Reason for return or request for exchange
- A customer representative will reply with a Return Authorization approval. Returns, refunds, and exchanges will not be accepted without this Return Authorization number.
- Please mail your return/exchange packages to:
6850 North Central Park Avenue
Lincolnwood, IL 60712
Note: BabbaCo is not responsible for packages lost via carrier if a tracking number is not provided. All shipping costs are the responsibility of the customer.
Please allow 3-4 weeks for BabbaCo to refund your credit card upon receipt of item.