Frequently Asked Questions
What happened to the memberships? Where can I sign up to receive a monthly BabbaBox?
The membership option is no longer available for the BabbaBox Premium and BabbaBox Regular; however, you can still purchase a digital membership here. We also launched a BabbaCo shop, where you can purchase a variety of our favorite past BabbaBoxes! In the shop, there will be a featured item that will be sold for a limited time (and limited quantity) basis, so make sure to visit our shop often to see the latest feature! For those that already have an existing, active membership, don't worry! You will continue to receive your BabbaBoxes as scheduled.Back to Top
BabbaBox Product Update
Has the BabbaBox Changed? What happened to Create/Explore/Storytell/Connect?
Yes! All BabbaBoxes since April 2013 are part of our "new line" and reflect the revamped design of our products. The new BabbaBox design still allows you to spend plenty of time creating, exploring, telling stories and connecting with your children, but now they are so much more than just crafts! The new BabbaBoxes include books, games, puzzles, hands-on activities, science projects, sensory fun, imaginative play and more - a different mix to keep things interesting.
I am an existing member, what happens now that you no longer offer a membership?
For those that already have an existing, active membership, don't worry! You will continue to receive your BabbaBoxes as scheduled. For monthly customers, your recurring charges will remain the same, so you should not see any changes.Back to Top
What age range is the BabbaBox appropriate for?
We suggest 3 – 6 year olds. Kids on the younger end of the range will require more supervision from parents, while older kids should be able to do most of the activities with only limited guidance. Our early childhood experts make sure that everything included is always developmentally appropriate, and helps to promote critical thinking, creativity and build problem solving skills.
Can my child do all the projects in the BabbaBox by himself/herself?
The BabbaBox is meant to be enjoyed together with your kids. While we work with educators and experts to curate age appropriate activities for your kids, some activities may require some assistance or supervision from an adult. We try to include a variety of activities each month, some that can be done more independently and some that are designed for you to do closely with your kids.
I have more than one child. Do I need to order more than one box?
For the new, "featured" BabbaBoxes in our shop, we offer Bonus Packs for just $9.99, which is a perfect solution for siblings or playdates! The Bonus Pack includes all of the physical materials for the two primary hands on activities each month so that each child will have their own creations. If you want to purchase one of the stock BabbaBoxes in our shop, we do not offer Bonus Packs. While there are typically enough materials to share among siblings, the BabbaBoxes were designed for one child.
I have an old gift card. How can I redeem it?
If you have a redemption code from a gift card you received, just give one of our Customer Care team members a call at 773-930-4760 (Monday through Friday between 10 am – 4 pm ET) and we will help you redeem your gift!
What is the cancellation policy for existing BabbaBox membership(s)?
Monthly BabbaBox Memberships: Canceling your monthly membership is simple! Just give one of our Customer Care team members a call at 773-930-4760 (Monday through Friday between 10 am – 4 pm ET) and we will help you out! After you've spoken to one of our Customer Care team members, you will receive a confirmation email of your cancellation. If you aren't able to get in touch with us, just leave a message and you can expect a call back within 2 business days or less! Just remember that for monthly memberships, we will charge your credit card on the first of each month for that month's shipment of your BabbaBox, so be sure to call us or email us before the end of the month to cancel your next month's BabbaBox shipment. Annual BabbaBox Memberships: Due to the discounts provided at the time of an annual membership purchase, you cannot cancel your annual membership once purchased. Otherwise, your annual subscription will expire at the end of the respective 12-month period.
What are the Customer Service hours of operation?
Our phone line, 773-930-4760, is available 10am - 4pm EST M-F. You can always reach us by email at email@example.com , or via social media on Facebook (www.facebook.com/babbaco) or Twitter (@babbaco). We look forward to hearing from you!Back to Top
Order and Shipping Information
When is my credit card charged?
For a monthly membership, your credit card is charged for the first BabbaBox at the time you join and then on the 1st of each month after the month you receive your first BabbaBox. For an annual digital membership, your credit card is charged in full at the time of your purchase.
Can I place an order by phone?
Of course! Call BabbaCo 773-930-4760 during business hours to order by phone (10am - 4pm EST M-F) and we will help you with your order.
How do I check the status of my BabbaCo order?
You will receive an email confirming the shipment of your order with a tracking number that you can use to track the status of your order. To ensure delivery of our emails to your inbox, please add firstname.lastname@example.org and email@example.com to your address book. You can also log in to your account online, email us at firstname.lastname@example.org or call us at 773-930-4760 for more information.
Can I return the BabbaBox?
BabbaBox shipments are not returnable. However, if any boxes or materials included in your box shipments are damaged or defective, email at email@example.com or call us at 773-930-4760 and we will get you replacement materials in a flash!
Where do you ship and what are the shipping costs?
We ship via USPS ground (5-10 business days) anywhere within the United States (including Alaska, Hawaii, and APO addresses)! If you would like to expedite any BabbaBox shipments, please call us and we can provide options for an additional shipping fee.
I think my shipment is lost in the mail! What do I do?
Oh no! Please call us at 773-930-4760 or email us at firstname.lastname@example.org and we will help locate it or replace it for you ASAP!
How do I know that my information is secure on BabbaCo.com?
Being BabbaMamas ourselves, safety is our first priority! Shopping online with BabbaCo.com is completely safe. We use Verisign SSL encryption which secures your private information. Information exchanged with any web address beginning with "https" is encrypted using SSL technology before it is transmitted over the Internet.
What countries does BabbaCo currently ship to (besides the United States)?
BabbaCo currently ships within the United States and to APO addresses. If you live internationally and are interested in receiving all the creativity and know-how that come with the BabbaBox each month, please check out our Digital memberships.
Is there any sales tax for shipments?
State tax regulations require that BabbaCo collects 9.25% sales tax on orders being shipped to Illinois and 6.25% sales tax on orders being shipped to Massachusetts. All sales tax collected is paid to the state of Illinois and Massachusetts as applicable (where the merchandise has been shipped). For those redeeming gift cards or vouchers, gifts shipping to Illinois or Massachusetts will be charged the required IL or MA sales tax at the time of redemption.
How can I change account information? (Address, Email, Billing Information, etc.)
In order to update or change account information, such as billing address, shipping address, email, payment information, please call customer service. Customer Service is available Monday through Friday from 10am to 4pm (EST). Email: email@example.com; Phone: 773-930-4760
Want to share feedback?
We love to hear from our BabbaMamas and BabbaPapas! And aunties, uncles, grandparents, and friends! Share your thoughts, experiences, suggestions and ideas for our BabbaBox. It's like being part of the team–and we can't wait to hear from you!Back to Top